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Shipping & Returns Policy

Shipping Policy

Menopause Mastered LLC will ship your order via the United States Postal Service (USPS) Priority Mail service. Orders placed using the online store will be processed Monday – Friday 9 am-5 pm MST and will be mailed within 1-2 business days, pending our stock on hand.  Please allow at least 3-5 business days for shipment. 

Shipping fees are a flat rate: $6.50 (<1lb) for most packages, and $12 for any products requiring refrigeration or weighing more than 1lb. The shipping costs are determined at the discretion of the company staff and shipping manager and are subject to change at any time. Menopause Mastered LLC reserves the right to modify or change fees and delivery options at any time, without warning or written notice. The Priority Mail service provides national delivery Mon-Sat to residential addresses, businesses, and P.O. boxes in 1-3 days. Tracking is available on request.

We will try to accommodate any special requests regarding the shipment of your products, such as double ice packs or delivery only on certain days. Clients located in the greater metro area of Denver, CO are always welcome to pick up their orders at our retail partner store located near Lakewood just 2 blocks north of 6th Avenue & Simms St.

Return Policy

Menopause Mastered LLC is proud of the service we provide and want to make sure you are satisfied. If an error has occurred in shipping or preparation of your prescription, please contact us at (720) 515-6339‪.

Additionally, we encourage clients who have known or unknown sensitivities to ingredients or chemicals to discuss this with your doctor prior to taking any supplements or products. 

We accept returns within 30 days of unopened merchandise purchased using our online store.  Due to the nature of some “personal use” products including, dilators, lubricants, and moisturizers refunds are not available and is at the discretion of Menopause Mastered. A refund will be issued within 3 business days after we receive back the product(s). Please enclose a copy of your order receipt when packing the return. The customer is responsible for return shipping and is encouraged to use a shipping service with tracking capability.  Please feel free to contact staff at Menopause Mastered LLC if you have any questions about your products, supplements or materials.